Customer Service Officer - Governance

The Shire of Toodyay is seeking a motivated and skilled individual to join our dedicated team in the role of Customer Service Officer - Governance. This is a fantastic opportunity to contribute to the growth and success of our vibrant community while developing your career in local government.

Key Responsibilities:

• Responsible for providing timely, accurate, and professional customer service that meets customer needs, promotes satisfaction, and supports the organisation's service standards and governance requirements.
• Playing a critical role in providing quality oversight of organisational governance, compliance, and related organisational risk management for the Shire. Other key activities of this role include management of statutory registers, leases and agreements, and leading regular policy reviews.

 The ideal candidate will have:

• Excellent internal and external customer service skills.
• Previous experience relevant to this role 

 At the Shire of Toodyay, we pride ourselves on fostering a supportive and inclusive work environment. Benefits of joining our team include:

• Competitive salary, plus guaranteed superannuation 5% with matching contribution max 5%.
• Opportunities for professional development;
• Other benefits such as flexible working arrangements, a uniform allowance, additional superannuation contributions.

To be considered for this exciting opportunity, please submit your application including a cover letter and resume to the Acting Executive Manager Finance and Corporate Services at the Shire of Toodyay by mail, in person, via email or through the Career at Council platform. The application package containing the position description for this role is available on our website https://www.toodyay.wa.gov.au/employment/ or by contacting Cherie Delmage on 9574 9300 or via email records@toodyay.wa.gov.au

Applications close at 4pm on 8 October 2026

Please Note:

• The Shire is an Equal Opportunity Employer that values and respects diversity in its workplace. Applicants must have the right to live and work in Australia.
• Canvassing of Councillors will disqualify
• The successful candidate will need to obtain a current Federal Police clearance, undergo a pre-employment medical examination, and provide evidence of all claimed qualifications before commencing employment