A Message from The Red Cross Emergency Services Team

Published on Tuesday, 31 March 2020 at 1:00:00 PM

A key purpose of our humanitarian response is to help enable people to cope with the psychosocial impacts of COVID-19. We are playing a lead role in helping people feel safe, calm, connected to others and able to access the services and support they need. Public information is a key intervention.

  • Social distancing does not mean social disconnection. If you need to physically isolate yourself, it’s more important than ever to maintain connections with your loved ones, friends and community.
  • It is important to normalise reactions to crisis events such as the COVID-19 pandemic. It’s entirely normal to feel stressed, afraid and anxious. Encouraging people to think about how they have managed a stressful situation in the past and how they can adapt their coping strategies can help achieve this.
  • COVID-19 is not the fault of any individual or community. It is not an excuse for racism and intolerance. Sharing the facts and being respectful and supportive towards each other are the best ways to fight it.
  • Sharing positive stories how the community is coping helps give people hope in a situation where there is a lot of uncertainty.
  • It is important to talk to children about COVID-19 to help reduce fear and anxiety.
  • Providing advice on how to support others during COVID-19 helps everyone’s individual wellbeing.

Our Facebook page has a lot of wellbeing messaging and Psychosocial Preparedness tips you can share.

It’s important to acknowledge It’s okay to feel stressed and confused, even scared and angry, about the #coronavirus (COVID-19) outbreak. It's normal to have a range of feelings. But good information can help. We've put together simple steps you can take to prepare on this How to Prepare.


Get in the know by learning accurate facts about coronavirus (COVID-19)


Get checking on family, friends and people who might need extra care in your community


Get organised, plan ahead and take simple precautions


Take action to protect yourself and others should symptoms appear

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